Terms of Service

These terms govern use of the FireFleet website and application by your organisation ("Customer"). By creating an account you agree to them. Paid customers also sign a Master Subscription Agreement which is the canonical commercial contract — these terms are the public summary.

The service

FireFleet is a software-as-a-service platform that helps fire-safety contractors manage inspections, defects, quotes and certificates. We provide the software; you provide the customer data, your technicians' work, and the regulatory expertise about your jobs.

Free month and trials

Every paid plan includes a one-month free trial in 2026. No credit card is required to start. You can cancel before the first invoice via the Settings page or by emailing hello@firefleet.co.

Fees

Fees are listed on the Pricing page. Monthly plans are billed monthly in advance. We do not charge per certificate, per inspection or per asset.

Acceptable use

• You will use FireFleet for its intended purpose — managing your fire-safety operations.
• You will not attempt to break or probe the service for vulnerabilities without our written consent.
• You will not upload illegal content or content you don't have the right to upload.

Your data

You own the data you put into FireFleet. You can export it at any time. If you cancel, we keep a backup for 30 days then delete it. See the Privacy Policy for details.

Regulatory accuracy

FireFleet ships with regulation references (FSO 2005, FSER 2022 and BS standards). We make commercially reasonable efforts to keep these accurate and up to date, but you remain responsible for the professional accuracy of the work your team performs and the certificates your team issues. FireFleet is a tool, not a licensed Responsible Person.

Availability

We aim for 99.5% monthly uptime on Starter and Growth plans, and 99.9% on Pro. Scheduled maintenance is announced at least 48 hours in advance.

Liability

Our aggregate liability under these terms is capped at the fees you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential losses. Nothing in these terms excludes liability that cannot be excluded by law.

Termination

Either party may terminate for material breach with 30 days' written notice if the breach is not cured. Customers may cancel at any time from the Settings page; the cancellation takes effect at the end of the current billing period.

Governing law

These terms are governed by the laws of Finland. The courts of Finland have exclusive jurisdiction over any dispute, except where mandatory consumer-protection law in the customer's country requires otherwise.

Contact

Questions: hello@firefleet.co.